Analytics & Insights
Monitor performance, identify knowledge gaps, and understand how users interact with your AI assistant.
Dashboard Metrics
Total Conversations
The number of conversation threads created in the selected time period.
Resolution Rate
Percentage of conversations where the AI provided a satisfactory answer without human escalation.
Average Response Time
How quickly the AI generates responses, measured in milliseconds.
Total Messages
Combined count of user and AI messages across all conversations.
Analytics Pages
Top Questions
See the most frequently asked questions and their resolution rates to understand what users care about.
Coverage Gaps
Identify questions your knowledge base cannot answer so you know where to add more content.
Source Analytics
Track which sources are cited most often and which have the highest relevance scores.
API Access
All analytics data is available programmatically via the REST API. Use the /analytics endpoints to integrate metrics into your own dashboards or reporting tools.